Payame Noor University Applied Research of Sport Management 2345-5551 8 3 2020 01 21 The Role of Non-Verbal Communication among Physical Education University Instructors on Emotional Responses and Student's Satisfaction The Role of Non-Verbal Communication among Physical Education University Instructors on Emotional Responses and Student's Satisfaction 59 70 6434 10.30473/arsm.1970.6434 FA Farzaneh Salehi Moghadam Master of Science in Sport Management at Imam Reza International University of Mashhad Vahid Saatchian Assistant Professor at Imam Reza International University of Mashhad Mahdi Esfahani Assistant Professor at Imam Reza International University of Mashhad Bahador Azizi Ph.D. Candidate in Sport Management at Ferdowsi University of Mashhad Journal Article 1970 01 01 The purpose of this study was to investigate the relationship between non-verbal communication among physical education instructors on emotional responses and students’ satisfaction. The method of this research, was descriptive- correlation. Statistical population includes all students participating in the general physical education unit of Imam Reza International University. 105 samples were selected randomly according to Morgan sample size table. To collect data, standard questionnaire (Jang & Yoon, 2011) was used. Validity of the questionnaire was confirmed by several professors and experts and reliability of the questionnaire was obtained by Cronbach's alpha for non verbal communication, emotional responses and satisfaction equal to 0.930, 0.924 and 0.496 respectively. Finally, the collected data were analyzed in two sections: descriptive statistics and inferential statistics using SPSS software version 23.  Finding showed that there was a significant correlation between non-verbal communication and all its components with students satisfaction variable (r= 0.822). Also, non-verbal communication components had the ability to predict 46% of the positive emotional response variable and 16% of the negative emotional response variable. On the other hand, 67% of satisfaction changes are related to positive emotional responses and 33% of satisfaction changes related to negative emotional responses. In this regard paying attention to these variables and trying to improve it can be an effective step towards better evaluation of human resources in the organization and directing them in the proper direction of providing appropriate educational services and improving the quality of their performance. The purpose of this study was to investigate the relationship between non-verbal communication among physical education instructors on emotional responses and students’ satisfaction. The method of this research, was descriptive- correlation. Statistical population includes all students participating in the general physical education unit of Imam Reza International University. 105 samples were selected randomly according to Morgan sample size table. To collect data, standard questionnaire (Jang & Yoon, 2011) was used. Validity of the questionnaire was confirmed by several professors and experts and reliability of the questionnaire was obtained by Cronbach's alpha for non verbal communication, emotional responses and satisfaction equal to 0.930, 0.924 and 0.496 respectively. Finally, the collected data were analyzed in two sections: descriptive statistics and inferential statistics using SPSS software version 23.  Finding showed that there was a significant correlation between non-verbal communication and all its components with students satisfaction variable (r= 0.822). Also, non-verbal communication components had the ability to predict 46% of the positive emotional response variable and 16% of the negative emotional response variable. On the other hand, 67% of satisfaction changes are related to positive emotional responses and 33% of satisfaction changes related to negative emotional responses. In this regard paying attention to these variables and trying to improve it can be an effective step towards better evaluation of human resources in the organization and directing them in the proper direction of providing appropriate educational services and improving the quality of their performance. https://arsmb.journals.pnu.ac.ir/article_6434_1a3804065b5a4c1e8cf94b68f16fa07e.pdf