Document Type : Research Paper
Authors
1 M.A, Sports Management, Azad Islamic University Of Kerman
2 Assistant of Sport Management University of shahid bahonar Kerman
Abstract
The purpose of this research is the study of anger and sabotage of the football spectators in the stadiums and its relationship with quality of service.The statistical population included all the spectators of Persian Gulf League Cup(Fourteenth Period ). The sample population was consisted of 800 spectators at the 8 stadiums and 100 questionnaires were distributed . Research tool included Dour Andish’s quality of service questionnaire (2011) with reliability (α=0.82) and researcher made questionnaire of behavioral characteristics. And it’s validity with using Lavshi model (CVI=918), face validity confirmed with academic experts and its construct validity assessed through using exploratory factor analysis. And its reliability was calculated through using Cronbach's alpha (α=0.82). To describe the data, descriptive statistics (mean, standard deviation, percent, frequency, etc.) and the Pearson correlation coefficient was used to test the hypotheses. All statistical analysis were performed through using statistical software spss21.The results showed that anger is ranked first with an average of 2/90 ± 0/91 and sabotage with an average of 1/65 ± 0/97 is in second place of vandalism. The findings also indicate a significant relationship between sport stadiums service quality and rate of vandalism, (P <0/05) and the absence of significant relation between quality of service and the anger of the football fans P>0/05).
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