Document Type : Research Paper
Authors
1 Faculty member ,Department of Physical Education, Tehran central branch, Islamic Azad University, Tehran, Iran
2 Faculty member ,Department of Physical Education, Tehran East branch, Islamic Azad University, Tehran, Iran
Abstract
The aims of this study is to explore Testing The Model of Emotional Marketing in Consumers of sport for all. Sampling consisted of 384 consumers (220 female & 164 male) by using of the cluster sampling elected by 22 municipal regions of Tehran city. Participants completed a questionnaire package containing Emotional intelligence questionnaire (braket ,2006) Emotional marketing (park Hyeyoung,2012) and satisfaction consumer(matila,2011) contains. Result showed there were a relationship between Emotional intelligence and Emotional marketing variables.Also from among the dimensions of emotional marketing the only perception emotional labor and coping strategy A meaningful precondition was the explanation of satisfaction with the use of sports services. Considering the research findings The characteristics of emotional responses of individuals with regard to emotional activities in many researches have been considered, sports enthusiasts engage in emotional stimuli in an exercise environment, These emotions are seen positively and negatively, and in sports enthusiasts with incentives related to the process of consumption and goals. Therefore, the estimation of events is created mentally by the individual and is interpreted and evaluated. Accordingly, emotional marketing is based on the process consumers face with unpredictable services. In the overall analysis of the model, the result of the research suggests that general sport activities in the Municipal Sports Organization could increase the level of participation of the general public sport users And increasing their ability to cope with pressures, and enhancing self-esteem, value and competence, as well as improving emotional response when providing defined services.
Keywords
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