مروری نظام‌مند بر نقش رسانه‌های اجتماعی در مدیریت ورزشی: تعامل طرفداران، پویایی بازار و استراتژی‌های داده محور

نوع مقاله : مروری

نویسندگان

1 دانشجوی دکتری، گروه مدیریت ورزشی، دانشکده تربیت بدنی دانشگاه خوارزمی، تهران، ایران.

2 دانشیار، گروه مدیریت ورزشی، دانشکده تربیت بدنی دانشگاه خوارزمی، تهران، ایران .

3 دانشیار، گروه مدیریت ورزشی، دانشکده تربیت بدنی دانشگاه خوارزمی، تهران، ایران

4 استادیار، گروه رایانه، دانشکده آمار، ریاضی و رایانه، دانشگاه علامه طباطبائی، تهران، ایران.

10.30473/arsm.2026.74317.3959

چکیده

در عصر دیجیتال، رسانه‌های اجتماعی به جزء جدایی‌ناپذیر مدیریت ورزشی تبدیل شده‌اند و شیوه تعامل سازمان‌های ورزشی با طرفداران، برندسازی و تصمیم‌گیری استراتژیک را متحول کرده‌اند اما تأثیر چندوجهی رسانه­های اجتماعی در هاله­ای از ابهام است. ازاین‌رو هدف از پژوهش حاضر مروری بر تأثیر چندوجهی رسانه‌های اجتماعی را بر مدیریت ورزشی با ترکیب بینش‌های۴0 مطالعه می­باشد. این مطالعه یک مرور سیستماتیک است که با جمع­آوری اطلاعات یا داده‌های ثانویه انجام شده است. جستجوی مقالات، با در نظر گرفتن واژه­های کلیدی و در پایگاه­های تخصصی مدیریت ورزشی در بازه سال 2014 تا 2024 صورت گرفته است. یافته‌ها نشان می‌دهد که پلتفرم‌های رسانه‌های اجتماعی به‌طور قابل‌توجهی تعامل و وفاداری طرفداران را از طریق ارتباط مستقیم، شخصی‌سازی‌شده و به‌موقع افزایش می‌دهند. این پلتفرم‌ها همچنین پویایی بازار را از طریق بینش‌های مبتنی بر داده‌های جمع‌آوری‌شده از تعاملات و ترجیحات کاربران تغییر می‌دهند و امکان تجزیه‌وتحلیل بازار هدفمند و کمپین‌های بازاریابی مؤثر را فراهم می‌کنند. علاوه‌بر این، رسانه‌های اجتماعی، استراتژی‌های بازاریابی نوآورانه‌ای را تسهیل می‌کنند که شهرت برند را افزایش می‌دهند. این مطالعه با ارائه یک دیدگاه جامع، بر اهمیت استفاده استراتژیک از رسانه‌های اجتماعی برای سازمان‌های ورزشی تأکید می‌کند تا روابط قوی‌تری با سهامداران ایجاد کنند و فرصت‌های بازار را در عصر دیجیتال به حداکثر برسانند. همچنین بینشی جامع در مورد نقش حیاتی رسانه‌های اجتماعی در شکل دادن به چشم انداز مدیریت ورزشی ارائه می‌دهد و اهمیت استفاده استراتژیک از این ابزارها را برای سازمان‌های ورزشی که به دنبال رشد و موفقیت در عصر دیجیتال هستند، برجسته می‌کند.

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